Your care, our priority

Privacy Policy

Understanding our policies and how we collect, use, and protect your information.

Effective date: October 1, 2024

At Heavenly Care Senior Living Solutions (“we,” “our,” “us”), we are committed to safeguarding the privacy and security of the personal and health-related information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with applicable laws, including HIPAA, Texas House Bill 3037 (HB 3037), and other relevant federal and state privacy regulations. By engaging our services, you agree to the practices described here.

1. Information we collect

We collect personal, financial, and health-related information necessary to provide placement services, which may include:

  • Personal information: name, address, phone, email, date of birth, and family or emergency contacts.
  • Health information: medical history, conditions, treatment plans, medications, and physician information.
  • Financial information: budget, income, or other details relevant to identifying suitable care options.
  • Legal information: power of attorney, guardianship, or other legally relevant documents when applicable.

With your authorization, we may also obtain medical records from your healthcare providers to make informed recommendations.

2. How we use your information

  • Service provision: assessing needs, preferences, and budget to recommend appropriate care.
  • Coordination: communicating with communities, providers, and family to facilitate tours and placement.
  • Referrals: connecting you with healthcare providers or ancillary services.
  • Compliance: meeting regulatory requirements and responding to lawful requests.

We use secure, HIPAA-compliant software to store and manage the information we collect.

3. Sharing and disclosure

We do not sell or lease your personal information. We share information only: with your consent (for example, with communities, medical professionals, or family involved in your care); when required by law; or with trusted service providers under strict confidentiality obligations.

4. How we protect your information

  • Encryption and secure storage of data in transit and at rest.
  • Access restricted to authorized personnel.
  • Regular review of administrative, technical, and physical safeguards.

5. Retention and disposal

We retain information as long as necessary to fulfill its purpose or as required by law. Unless a longer period is mandated, information is typically retained for six (6) years in accordance with HIPAA guidelines, then securely disposed of.

6. Your rights

Subject to applicable law, you may: access the information we hold; correct inaccuracies; request deletion (subject to legal retention); restrict processing or sharing; and revoke authorization. To exercise these rights, contact us using the details below.

7. Changes to this policy

We may update this policy to reflect changes in practice or law. Material changes will be communicated through appropriate means, and the most recent version will always be available on our website.

8. Contact us

Heavenly Care Senior Living Solutions
Phone (Texas): 512.432.5503 · Phone (Alabama): 205.401.0707
Email: info@heavenlysls.com
Address: 13266 Pond Springs Rd, Austin, TX 78729